Lived experience of positional suffering for room attendants at Rhodes University: insights for the transformation agenda

Abstract

Taking insights from the domestic work literature both locally and internationally, this study explores the lived experiences of room attendants who work as cleaners in the students' residences at Rhodes University. The study focuses on the housekeeping division of Rhodes University. Data was generated from in-depth individual interviews and focus groups with 26 women and 3 men participants (aged between 28 and 60) who work as room attendants, and who were recruited from the residences across the university. The phenomenological approach allowed the participants to articulate in-depth, their experiences of working as room attendants in intimate spaces. This study used a triangulated conceptual framework, which amalgamated the concepts of pain, social space and intersectionality, and exploitation under the umbrella concept of positional suffering. Within a higher education transformation agenda which has marginalised the experiences of unskilled workers at the university, the study seeks to bring insights to the understanding of transformation at Rhodes University through the experiences of the being-in-the-world of room attendants.