Every gig counts: understanding the livelihood strategies of Zimbabwean platform food delivery workers in Makhanda, Eastern Cape

Abstract

Zimbabweans are often faced with several obstacles upon their arrival in South Africa. This thesis seeks to understand the lives and livelihoods of Zimbabwean gig economy workers in Makhanda using the case of Platform food delivery workers. Drawing from Chambers and Conway (1991) Sustainable Livelihoods Approach and existing literature the study explores the livelihoods of ten Zimbabwean gig workers in Makhanda using non-random purposeful sampling. Using qualitative methodology, the study examines their demographic backgrounds; pathways to employment in the gig economy; the economic and social livelihood strategies at their disposal, the daily challenges they face; and the livelihood outcomes they acquire as a result of their livelihood strategies. A case study involves an in-depth examination of a single individual, group, organization, or event. It is particularly useful for understanding complex phenomena in their real-world context. The study took on a case study approach which involved an in-depth examination of Zimbabwean Platform food delivery workers in Makhanda. The study found that there are complex connections between the gig economy and migrants' livelihoods. From one perspective in the context of South Africa's constricted labour markets, gig work offers migrant workers quick pathways to employment and self-sufficiency. From another perspective gig work is precarious and technology companies misclassify gig workers as independent contractors, which leaves gig workers in vulnerable positions. Further findings show that migrant gig workers often combine gig work with other livelihood strategies in pursuit of secure and sustainable livelihoods.